Shipping policy

At Velo Forge, each ring is custom made to order and created specifically for the wearer. Our pieces are not mass-produced, pre-stocked items that are simply packaged and shipped. Each ring is a commissioned piece, customized based on the customer’s selected size, materials, finish, and automotive-inspired details.

Because of this, production and shipping timelines may vary depending on the complexity of the order, material availability, custom color sourcing, and finishing requirements.

Made-to-Order Production Timeline

Each Velo Forge ring is custom made to order and created specifically for the wearer. Our rings are not pre-stocked items that are simply packaged and shipped; each piece is commissioned based on the customer’s selected size, materials, finish, and custom details.

Most orders are completed as efficiently as possible, but production time may vary depending on the complexity of the order, material availability, custom color sourcing, and finishing requirements.

If we expect your order to take longer than 20 business days, excluding holidays, before it is ready to ship, we will contact you with an update.

Certain custom orders may require additional time due to specialty paint sourcing, discontinued or limited-production automotive colors, supplier delays, holidays, or additional quality-control requirements.

Shipping Updates

We will send tracking information once your order has shipped. Tracking details will be sent to the email address provided at checkout.

Please allow time for the carrier to scan and update tracking information after your shipping label has been created.

Insured Shipping

Because Velo Forge rings are high-value custom jewelry pieces, every order is shipped with full insurance coverage for protection while in transit.

Shipping insurance protects every package against loss, theft, or damage while the package is in the carrier’s possession, subject to the terms and limitations of the carrier or insurance provider.

If an insured package is lost or damaged in transit, Velo Forge may assist with the claim process as needed. Customers may be required to provide information, photos, documentation, or a signed statement to support the claim.

Please note that shipping insurance does not override customer responsibility for providing a complete and accurate shipping address at checkout.

Signature Required Delivery

For security purposes, every Velo Forge order requires an adult signature upon delivery.

The package will not be delivered unless an adult is available to sign for it. It is the customer’s responsibility to monitor tracking updates and make arrangements to receive the package.

If a delivery attempt is missed, the carrier may provide options for redelivery, pickup, or delivery management depending on the carrier’s policies.